On target or target driven?

Exclusive recorded interviews with Home Office ex-employees...

Lengthy processing delays due to an archaic communication system, applicants languishing in detention and unreliable decisions made by case workers without all five GCSE's, are just some of the criticisms made against the Home Office.

Asylum claims rose by 16% this year

Since the introduction of the New Asylum Model (NAM) in 2007, however, the Home Office now claim that "provisions for decision making has improved significantly".

For example, they argue decisions are now made by more competent case owners and new targets have been implemented to combat application delays.

Furthermore, they claim assessments from a separate audit team are made regularly to ensure that decisions are made according to criteria set out by the UNHCR, who also assess the audit team's results and a small proportion of the decisions made.

Ex-Home Office employees reveal all

Does a culture of disbelief still exist despite these revisions? Ex-Home Office employees, politicians and lobby groups continue to have differing views.

I asked two former Home Office employees for inside knowledge into the system.

An anonymous ex-Immigration officer (audio is distorted to disguise his identity), believes that information gathered from the interviews by the officials should ensure that the right decision will eventually be made: